Delivery & Pickup Policy
Welcome to Q8.citymshop! This page provides details about our delivery and pickup services to ensure a smooth shopping experience.
1. Delivery Services
Shipping Locations
- We offer delivery services to Kuwait and GCC countries.
- If your location is not listed, please contact us to confirm availability.
Delivery Timeframes
- Standard delivery: Estimated 1-3 business days.
- Express delivery: Estimated 1 business days (additional charges may apply).
- Delivery times may vary based on location, order volume, and unforeseen circumstances.
Shipping Fees
- Shipping costs are calculated at checkout based on the delivery location and order size.
- Free shipping may be available for orders above 500 KD amount.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment through our website or the courier’s tracking system.
Failed Deliveries & Redelivery
- If a delivery attempt fails due to an incorrect address or unavailable recipient, additional charges may apply for redelivery.
- Orders that remain undelivered after multiple attempts may be returned to our warehouse.
2. Pickup Services
In-Store Pickup
- Customers can opt for in-store pickup at [pickup location].
- Pickup orders are usually ready within 1-2 business days after payment confirmation.
Pickup Process
- You will receive a confirmation email when your order is ready for pickup.
- Please bring a valid ID and order confirmation number when collecting your order.
Pickup Timeframe
- Orders must be collected within 5 days from the date of confirmation.
- Uncollected orders may be canceled or subject to storage fees.
3. Additional Information
- If you have special delivery or pickup requests, please contact our customer support at
- email:support@citymshopgmail.com
- mobile:965 41026639
- Q8.citymshop is not responsible for delays caused by external factors such as weather conditions or courier disruptions.
For further assistance, feel free to reach out to our support team. Thank you for shopping with Q8.citymshop!