Refund & Returns Policy
At Q8.citymshop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Return Eligibility
- Items must be returned within 7 days from the date of purchase.
- Products must be in unused, original condition with all accessories, manuals, and packaging included.
- Returns must be accompanied by the original receipt or proof of purchase.
- Certain items such as gift cards, software, and personalized items are non-refundable.
2. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
3. Exchange Policy
- We offer exchanges for defective or damaged items.
- If you need to exchange an item, please contact our support team at
- email:support@citymshopgmail-com/
- mobile:965 41026639
- before sending your product back.
- Exchanges are subject to product availability.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
5. Defective or Damaged Products
- If you receive a defective or damaged item, please contact us within 2 days of delivery.
- We may request photos or additional details to process the return.
- A replacement will be sent or a refund issued based on your preference and product availability.
6. Cancellation Policy
- Orders may be canceled within 3 hours of purchase if they have not been processed or shipped.
- Once an order has been shipped, it cannot be canceled, and the return process must be followed.
7. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to our customer support team at email: support@citymshopgmail-com
mobile:965 41026639
Thank you for shopping with Q8.citymshop. We appreciate your business!